Airport transfer FAQ

Send your pickup, drop-off, date, time and flight number on WhatsApp to +971 58 181 0789, or fill in the form on our booking page, which opens WhatsApp. We reply with a fixed fare for the car that fits your group, and the booking is confirmed once you accept it in the chat.

Payment options are confirmed with your quote, together with the fare and the car, so you know how and when to pay before you accept. If you need a particular arrangement, such as paying for a guest who is arriving, say so in the chat when you ask for the fare.

At airports, the first 60 minutes of waiting are free. At hotels, homes and other pickups, it's 15 minutes. If you know you'll be slow, for example with oversized baggage or a long immigration queue, message the chat so the driver knows you are on your way.

We track your flight using the number you sent, and the driver adjusts the pickup to the real landing time. You don't need to tell us about a delay on the same flight. If you miss a connection or move to another flight, send the new flight number so we can follow that one instead.

Yes, on request. Tell us each child's age when you book so the right seat is fitted before pickup. UAE rules require children under four to ride in a child seat, and children aged 10 or under, or shorter than 145 cm, may not sit in the front seat.

As much as the car carries safely. Tell us the number of large suitcases and cabin bags, and anything bulky such as golf bags or a pushchair, when you book. Two large cases suit a sedan. A family load usually needs an SUV or a van, and we match the car before you fly.

Yes. Message the same WhatsApp chat as early as you can. A new pickup time, flight or address is easy to handle with notice, and if a change affects the fare we tell you before confirming it. Cancellation terms are confirmed with your quote, so check them before you accept.

Yes. We drive between Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah and Fujairah, and to Ajman and Al Ain, from any of the six international airports or from a hotel or home. The fare is fixed before pickup, so a slow motorway changes the drive time and not the price.

Yes. Hourly hire suits days with several stops, such as meetings across Dubai or a day trip to Abu Dhabi, and the same driver stays with you throughout. Send the start time, a rough plan and the hours you need. The minimum booking and the rate come back with your quote.

Yes. Ask when you book and send the company name plus any reference your finance team needs, such as a cost centre or purchase order number. We confirm the receipt details with your quote, so your expense claim matches what was booked.